Hitchcock Law Group Building Your Trust


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Executive Summary: Building Your Trust

The Hitchcock Law Group is a legal firm specializing in Estate Planning, Probate, Medicaid, Veteran's Benefits, Guardianship, Social Security Disability & SSI.

Customer Challenge

As with many, the Hitchcock Law Group needed to enable their attorneys and staff to work as if they were connected to their company's local network from anywhere, anytime, and on practically any device with an Internet connection. In addition, they needed to ensure continued data security and up-to-date maintenance for all their endpoints.

Partner Solution

Initial discovery showed that the optimal solution was a Virtual Desktop. This allowed the Customer to maintain secure and consistent access to the firm’s data sources regardless of the location or device used to access the data. In addition, it allowed centralized monitoring and maintenance. As potential security issues arose, they could be easily addressed. Lastly, as changes needed to made to the operating system or included applications, they could be administered without undue downtime or delay.

Why AWS?

AWS Workspaces Virtual Desktop Infrastructure (VDI) is a cost effective and secure managed desktop service. Virtual desktops can be provisioned in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. These desktops are available in either Windows or Linux. Depending upon customer needs, they can be set up with flexible monthly or hourly billing. Amazon Workspaces eliminate complexity in managing inventory, OS versions and patches, and security. Essentially, users get a fast, responsive desktop they can access anywhere, anytime, from any supported device.

Why did the customer choose ITTStar?

Hitchcock Law Group had originally deployed an alternate Virtual Desktop solution with mixed results. In addition, the level of support they received form their previous service provider did not meet their expectations. The ITTStar Managed Services team provided Hitchcock with a much-improved VDI solution that included:

  • 24/7 live monitoring and support
  • Consistent user experience across multiple devices and locations
  • Improved overall desktop performance due to a One-to-One VDI rather than a One-to-Many configuration:
  • Improved security for the firm’s data including:
    • Encryption
    • Roll-based Access Control
    • Consistent and timely Operating System patching
    • Containerization of data to control end user ability to save data locally
  • Improved cost effectiveness and predictable monthly billing.
  • Easier scalability
About Hitchcock

The Hitchcock Law Group is a legal firm specializing in Estate Planning, Probate, Medicaid, Veteran's Benefits, Guardianship, Social Security Disability & SSI.