Hitchcock Law Group Building Your Trust

Executive Summary: Building Your Trust

The Hitchcock Law Group is a legal firm specializing in Estate Planning, Probate, Medicaid, Veteran's Benefits, Guardianship, Social Security Disability & SSI.

Customer Challenge

As with many organizations embracing hybrid work, Hitchcock Law Group required secure cloud desktop solutions for remote workforce that would allow employees to securely access business applications from any location while maintaining centralized security, endpoint management, and consistent user experience across all supported devices.

Partner Solution

ITTStar implemented Managed AWS WorkSpaces deployment services, providing secure virtual desktops with centralized administration, continuous monitoring, operating system management, and simplified maintenance. This cloud-native solution improved operational efficiency while enabling secure remote access and minimizing downtime during updates and maintenance.

Why AWS?

Cloud VDI managed services for enterprisesenable organizations to rapidly provision secure virtual desktops, simplify desktop administration, improve endpoint security, and support business continuity. AWS WorkSpaces provides scalable desktop infrastructure with flexible billing, centralized management, and secure access for distributed teams.These desktops are available in either Windows or Linux. Depending upon customer needs, they can be set up with flexible monthly or hourly billing. Amazon Workspaces eliminate complexity in managing inventory, OS versions and patches, and security. Essentially, users get a fast, responsive desktop they can access anywhere, anytime, from any supported device.

Why did Hitchcock choose ITTStar?

Hitchcock Law Group had originally deployed an alternate Virtual Desktop solution with mixed results. In addition, the level of support they received from their previous service provider did not meet their expectations. The ITTStar Managed Services team provided Hitchcock with a much-improved VDI solution that included:

• 24/7 live monitoring and support
• Consistent user experience across multiple devices and locations
• Improved overall desktop performance due to a One-to-One VDI rather than a One-to-Many configuration:
• Improved security for the firm’s data including:
  • Encryption
  • Role-based Access Control
  • Consistent and timely Operating System patching
  • Containerization of data to control end user ability to save data locally
• Improved cost effectiveness and predictable monthly billing.
• Easier scalability