ISO 20000-1:2018 Compliance

What is ISO 20000-1:2018 Compliance?

ISO 20000-1:2018 is the international standard for IT Service Management (ITSM). It provides a structured approach to delivering reliable, high-quality IT services by ensuring that organizations have a well-defined service management system. The standard helps companies align their IT services with business needs and customer expectations, promoting efficiency, continuous improvement, and customer satisfaction.

ITTStar's Commitment towards ITSM:

ITTStar is dedicated to maintaining ISO 20000-1:2018 compliance, ensuring that our IT service management practices meet the highest global standards. By focusing on continual improvement and aligning our IT services with our clients' business objectives, we provide exceptional service, enhance operational efficiency, and ensure that our clients' needs are always met with excellence.

Key Areas

Key areas of ISO 20000-1:2018 include:

Service Delivery and Management
Service Level Agreements (SLAs)
Incident and Problem Management
Change and Release Management
Service Continuity and Availability Management
Capacity Management

Why It Matters

ISO 20000-1:2018 compliance is essential for ensuring that IT services are consistently delivered in a reliable, effective manner. It helps organizations improve service quality, manage risk, and enhance customer satisfaction. Compliance also demonstrates a commitment to best practices in IT service management, making organizations more competitive and trustworthy in the marketplace.

ISO 20000-1:2018 Compliance certificate can be requested by filling the below request form or write to inquiries@ittstar.com